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Free UK Delivery
on all orders

Shopping Information

Orders are dispatched usually on the same day of ordering, if not the next day.  They are sent out by Royal Mail 1st class recorded delivery - delivery takes 1-2 days. 

Delivery costs are as follows:

FREE delivery on all UK orders
International orders - £9.95
Next day delivery can be arranged, please contact us for information

All jewellery is dispatched in Baronessa luxury branded boxes (right)

Sale Packaging:

To be able to offer the best possible sale price, some of the jewellery pieces will be presented in pretty pink tissue paper and an organza bag.

Care - Keep your jewellery away from water and perfume. Remove jewellery when sleeping, bathing and during exercise. Clean using a soft cloth and store in our gift box/bag.

Order Cancellations:
  You have the right to cancel your order for any item purchased from Baronessa, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, ie earrings. Cancellations must be made in writing, quoting your order number, within 7 days. To cancel your order, please contact us.

Return or exchange an item: If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size or colour if requested.
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.  Please send original invoice and parcel to: Baronessa Ltd, 89 Admiralty Way, Teddington, Middx TW11 0NN.  All goods should be sent back in their original packaging as we cannot offer a refund or exchange on worn or damaged goods.

Faulty Item:If the item you received is faulty, please contact Us, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.
Note: All items must be returned in its original packaging with any enclosed documentation.

Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

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