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Delivery:

Orders are dispatched usually on the same day of ordering, if not the next day.  They are sent out by Royal Mail 1st class recorded delivery - delivery takes 1-2 days. 

Delivery costs are as follows:
UK delivery on orders over £40 - FREE
UK delivery on orders under £40 - £3.85
International orders - £9.95
Next day delivery can be arranged, please contact us for information

Packaging:

All jewellery is dispatched in Baronessa luxury branded boxes (right)

The Baronessa Signature Pendant with Gemstones:

These are the gemstones that are attached to the necklace and their meanings:-
Amethyst is the birth stone for October and calms the emotions and creates clarity of thought.
Blue Topaz is the birth stone for December and the stone is utilised for mental clarity and focus. Garnet is the birthstone for January and promotes success and constancy in friendships.
Peridot is the birthstone of August and acts as a symbol of pure heart and mind, innocence and faith.
Pearl is the birthstone for June and aids physical healing and creativity.

Ring Sizes:

Ring sizes are available in either Small, Medium, Large and XLarge. This is roughly equivalent to universal L, O, Q and S.

Some rings are available in One Size Only. This is Medium size, roughly equivalent to universal size O.

Ring size chart:

Core Size                  Diameter         
Small (S)
1                 16.3mm
Medium (M)               17.5mm
Large (L)                     18.3mm
Xlarge (XL)               19.1mm

Order Cancellations:
  You have the right to cancel your order for any item purchased from Baronessa, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, ie earrings. Cancellations must be made in writing, quoting your order number, within 7 days. To cancel your order, please contact us.

Return or exchange an item: If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size or colour if requested. Some products are non-returnable for hygiene reasons, ie earrings.
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.  Please send original invoice and parcel to: Baronessa Ltd, 89 Admiralty Way, Teddington, Middx TW11 0NN.  All goods should be sent back in their original packaging as we cannot offer a refund or exchange on worn or damaged goods.

Faulty Item:If the item you received is faulty, please contact Us, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.
Note: All items must be returned in its original packaging with any enclosed documentation.

Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.


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